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Product or service reviewed: Furnace service
Mountain Top, PA
Product or service reviewed: RHEEM TANKLESS WATER HEATER
HAZLE TOWNSHIP PA 19202
I would like to thank the staff at Plum-Air, Inc., especially the service technician and the office staff for the exceptional service during recent problems with my air conditioning system.
The first incident occurred over a very hot and humid Memorial Day weekend. My air conditioning was blowing hot air, so I had to make an emergency call. My service call was returned promptly by your service technician, and even though I got him out of bed early on a holiday weekend, he was polite and professional. I was surprised at how soon he arrived at my house to investigate the problem. In short order he found the problem and had my system up and running again. Unfortunately, that was only the beginning. He had to return two more time to remedy more problems. Every time the service technician came out he was very polite and personable. Please recognize the service technician for his excellent customer service skills and dedication.
I'm glad to see that your company stands by its products and conducts business in a professional and courteous manner. Everyone that I dealt with at Plum-Air, Inc., was very kind and helpful. All to often these days you are forced to speak to a computer voice for customer service and when you do actually speak to a person they are rude, impersonal and do not want to accept responsibility for problems that arise.
I'm very pleased with my experience and would recommend your company to anyone.
Vincent J. Balulis
The purpose of this letter is to inform you of the outstanding service provided today by the service technician from your organization. This was my first annual service to my Carrier Hybrid Heat Pump system that I purchased from your company. Since then I have been continually impressed by the knowledge and professionalism of your staff atht guided me through from system selection to system balancing and comfort control to today's annual service.
In addition to the service technician, I would like to commend your salesman for his expert advice on system selection and your installers for educating me on System Operation and for Balancing the Heating for Comfort Control when we moved in.
I have worked as a Director of Manufacturing Operations for Johnson & Johnson and Director of Quality for L'Oreal Cosmetics in my career and I know how difficult it is to hire, develop and retain a top quality organization. I would have been extremely pleased and considered myself fortunate had I had the opportunity to have had individuals such as these three in my staff. I'm sure you do.
I consider myself lucky to have the builder, recommend Plum-Air, Inc.
I just wanted to take a moment and say thank you for your quick response to my request to fix my air conditioning unit. Two other companies looked at the unit prior to my call to your organization. Both left and said that they couldn't find the trouble and said they would be back, but never came back or nor did they call. After my call to you, your people were here early in the morning and went right to work. They were efficient and very mannerly. Within a matter of a few hours, my compressor was replaced and pumping cool air into my home. It is a treat to have my home cool again. It is very much appreciated and welcome in this heat.
It is a pleasure to do business with an organization such as yours that is truly concerned with customer needs and wants. Your fast action at a time when I'm sure you and your people are overworked is commendable.
Thanks again for your service.